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Clinical Consultant II – Enabling Technologies
| Company | Medtronic |
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| Location | Chicago, IL, USA |
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| Salary | $68000 – $102000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
- Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
- A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Responsibilities
- Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers
- Represent Medtronic during technology-enabled procedures to provide technical assistance
- Maintain system hardware and software to maximize system performance
- Install software and hardware upgrades
- Perform system preventative maintenance
- Provide telephone clinical support to customers
- Use UNIX/LINUX commands to modify operating files
- Fulfill Software and Service Contract obligations
- Act as the primary Medtronic customer liaison for repair and technical support issues
- Provide timely information to the district team regarding customer concerns, issues and market opportunities
- Provide service to customers per their individual needs
- Maintain familiarity with status of calls and issues at customer sites
- Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution
- File weekly site visit and customer contact reports for service improvement purposes
- Educate and train physicians and hospital personnel on technical matters relating to technology-enabled procedures
- Provide a clinical resource for surgeons, clinicians and others being trained
- Update customers on tips, shortcuts and suggestions, as appropriate
- Participate in in-house sponsored customer training at designated sites for both internal and external partners
- Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
- Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures
- Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
- Submit reports and provide information as directed
- Cooperate with all personnel on the execution of Company programs
- Support more complex, new image-guided products and applications to physicians and hospital staff
- Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals
- Provide input on new product development based on in-field experience
- Responsible for documentation at new or existing installations
Preferred Qualifications
- RT and/or MRI certification
- Prior experience with Image Guided Systems
- Prior experience with MRI
- Operating room experience
- Preference will be given to local qualified candidates and candidates with Medtronic experience
