Clinical Case Manager – Housing

Clinical Case Manager – Housing

Requirements

• Knowledge of trauma-informed, recovery-focused, person-centered models of care.
• Knowledge of de-escalation techniques or crisis intervention.
• Knowledge of mental health disorders as defined by the DSM-V.
• Working Knowledge of Best Practice approaches in working with SMI and SUD.
• Highly reliable, proactive, independent, consistent, and responsible.
• Proactive, enthusiastic, patient, and consistent approach to helping people make changes in their lives.
• Ability to recognize individual’s strengths and barriers and develop holistic plans to promote overall stability.
• Ability to adapt client engagement approaches and service plans to support a range of individuals with varying personal experiences and competencies.
• Proven ability to engage and support individuals from diverse backgrounds including those with CORI/SORI issues and behavioral health needs.
• Communicates calmly and effectively with agitated residents and/or in a crisis situation, using good judgment and applying de-escalation techniques as necessary.
• Maintains and models appropriate boundaries with residents so that residents receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
• Creative problem-solving skills.
• Ability to support and guide non-clinical teams around care planning.
• Ability to work independently and effectively within a team setting.
• Strong communication and advocacy skills: both verbal and written.
• Proficiency in English.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Ability to function well in a fast-paced and stressful environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Working knowledge of Social Security disability programs and other public benefits’ eligibility criteria, application processes and documentation requirements.

Responsibilities

• Welcomes new residents into housing and provide services and support that foster a smooth transition from homelessness to a stable living environment in permanent supportive housing.
• Conducts assessments with each resident to determine their needs through engagement and strength-based process and creates individualized service plans.
• Carries a caseload of approximately 10 complex individuals who have high levels of service needs at any given time.
• Collaborates with stabilization Case Managers to provide wrap-around services and support around mental illness and substance abuse.
• Provides individual as well as group intervention around co-occurring disorders.
• Connect residents to treatment and service resources.
• Utilizes Best Practice methods of clinical practice including motivational interviewing and harm reduction.
• Maintains real-time, accurate records of residents’ assessments, case notes, and service plans in client database.
• Works with AD to provide group consultation to case managers around substance abuse and mental health of the residents.
• Coordinates with external agencies to case conference around residents with nontraditional needs. Incorporates low threshold case management support within counseling services.
• Engages in emergency mental health actions (Section 12, BEST team calls) as needed.
• Actively participates in individual supervision, team meetings, case conferences and presentations.
• Works collaboratively with SFH Workforce Development, Recovery Support Center, and other on-site services and community to develop, promote, and facilitate positive activities for residents living in St. Francis House housing communities.
• Adheres to the agency code of conduct.
• Performs other duties as assigned.

Preferred Qualifications

• Minimum of two years providing direct service with vulnerable populations. Internship experience is considered.
• Experience working directly with people experiencing substance use disorder and homelessness or who have recently exited homelessness, preferred.
• Lived experience of homelessness and/or recovery a plus.
• Bilingual (Spanish), preferred.