Clinical Apps Technician
| Company | Ohio State University – Columbus |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Degree in Nursing, Computer Science or related field, preferred
- 1 year Help Desk experience required
- Previous experience working with and/or supporting the clinical applications (preferably EPIC)
- Industry Certifications are a plus
- Working knowledge of computing environments, skills, PC and computer terminology, computing technologies, PC operating systems and applications, etc. is also required.
Responsibilities
- Providing over-the-phone troubleshooting support for technical and educational-related issues for the electronic medical record system
- Supporting all internal medical center users, patients via an application portal, and community connect affiliate hospitals
- Collaborating with various IT technical and application teams to resolve 1st and 2nd level support issues
- Performing support tasks, system maintenance and other support duties as assigned.
Preferred Qualifications
- Degree in Nursing, Computer Science or related field, preferred
- Industry Certifications are a plus