Clinical Account Manager
| Company | SmithRx |
|---|---|
| Location | Washington, USA, Kansas, USA, Pennsylvania, USA, California, USA, Texas, USA, Florida, USA, Nevada, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Utah, USA, Wisconsin, USA, North Carolina, USA, Missouri, USA, Ohio, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, PharmD |
| Experience Level | Senior |
Requirements
- Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
- Current and unrestricted Pharmacist license (any state)
- 5+ years of experience working as a licensed pharmacist
- 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
- Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
- A passion for the customer experience and customer satisfaction
- Dedicated to solving difficult problems together in collaboration with the broader team
- Self-driven, results-oriented work ethic with a positive outlook
- Ability to take the initiative with little to no direction
- Empathic communicator with a consultative approach, able to see things from another person’s point of view
Responsibilities
- Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance.
- Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management.
- Analyzes claims data to identify trends and cost savings opportunities.
- Comprehends and effectively explains formulary and clinical program’s value proposition to clients.
- Supports communications of formulary changes and program updates for internal and external partners.
- Recommends clinical programs for clients to provide cost savings to clients and members.
- Stays current with market trends and provides clinical market intelligence to clients.
- Communicates drug information to clients and responds to plan-specific clinical inquiries.
- Creates and updates clinical marketing materials.
- Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits.
- Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities.
- Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments.
Preferred Qualifications
- 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred