Clinic Manager

Clinic Manager

Requirements

• Minimum of 3 – 5 years of management experience in a retail environment
• Proficiency in Retail Math, MS Office Suite, and Outlook
• Strong verbal and written communication skills
• Passion for accessible and inclusive beauty
• Ability to lead and mentor others

Responsibilities

• Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals
• Develop strong relationships with partners and clients for new business opportunities within the assigned area
• Customize local clinic marketing and outreach plans
• Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events
• Work directly with clients to sell memberships and products
• Be part of the training program at Skin Laundry to orient and develop new employees
• Partner with VP of Talent Management to develop and execute training for employees
• Manage ongoing day to day clinic operations concurrently with training new hires
• Hire, develop and motivate a magnetic team
• Coach and give feedback as necessary for all team members
• Lead your team to deliver excellent customer experience and meet service and retail sales targets
• Organize regular team communication to discuss business updates, issues, and opportunities
• Evaluate and manage employee performance and develop individual career development plans
• Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld
• Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis
• Coverage of the clinic (working on the floor and in the front)
• Effectively manage all physical inventory and forecasting for service and retail
• Address client issues and queries professionally, accurately, and timely
• Evaluate existing business procedures and recommend improvements
• Effectively create and manage team schedules to meet client needs, achieve clinic financial targets

Preferred Qualifications

• Driven and self-motivated
• Ability to hold oneself and others to exceptional standards
• Love to collaborate with others
• Thrive in a team environment
• Desire to learn and evolve through coaching and mentoring