Clinic Director

Clinic Director

Requirements

• PhD or PsyD required.
• Psychologist license to practice with particular expertise in child and adolescent behavioral health evaluation, testing, and interventions
• Experience with being responsible for a clinic’s overall operation, in addition to building and leading programs of care, leading and training teams of providers and clinic staff
• Exceptional skills to adapt, develop, communicate, launch, and evaluate clinic processes
• Experience having provided clinical supervision for associates level or post-doc clinicians
• Knowledge of local, state, and federal regulations related to the location of the clinic
• Strong analytical skills in making data-driven decisions and quickly understanding dashboards and other business intelligence tools
• Ability to influence cross-functionally and be an effective thought partner for peers and centralized support leaders
• Ability to build strong relationships with a range of external and internal stakeholders
• Strong understanding of people leadership principles, practices, and procedures
• Outstanding written and verbal communication to influence and inspire teammates and other stakeholders
• Excellent time management, organizational, and interpersonal skills
• Adept using and adapting to multiple tool platforms, including health record systems and communication/project management systems
• You are located within a daily commutable distance Long Island (Nassau County)

Responsibilities

• Serving as hiring manager for all therapists in the clinic, ensuring that all new hires meet Brightline’s high expectations for their role.
• Ensuring all new clinic hires are fully trained on all Brightline clinical protocols and approaches, and operational policies and procedures.
• Ensuring that all Brightline clinical and operational policies and procedures are followed with fidelity.
• Assessing ongoing development and training needs for the team
• Partnering with the VP of Therapy on all clinical training enrichment needs
• Partnering with the SVP of Operations on all operational training needs.
• Holding staff compassionately accountable for meeting performance expectations, including implementation of our tiered performance management practice (includes performance improvement plans and peer review), as needed.
• Overseeing peer consultation in weekly-biweekly team meetings to ensure clinical excellence and align with best practices
• Providing clinical quality oversight to all clinic providers to ensure alignment with best practices, the state of the science, and Brightline’s clinical care protocols.
• Meeting 1:1 with all providers at least biweekly to review clinical care and documentation, caseload, productivity, engagement, and operational needs (e.g., tool use).
• Providing supervision to pre-licensed therapists, including review of and co-signature on clinical documentation.
• Collaborating cross-functionally with Brightline corporate leaders and other stakeholders on key metrics and levers that indicate overall clinic health and success, including clinical (e.g., quality, care outcomes, standards of practice), operational (e.g., profit & loss, utilization/capacity), people (e.g., retention, employee satisfaction, employee development), and growth (e.g., new member leads, conversion) domains.
• Owning root cause analysis of identified concerns related to the clinic and collaborating with Brightline corporate team on the identification and implementation of subsequent solutions.
• Proactively identifying opportunities for improvement from clinical, operational, people leadership, or growth perspectives and collaborating with the Brightline corporate team on any potential new initiatives.
• Monitoring and overseeing the management of clinic office schedules, supplies, and other day-to-day needs.
• Timely issue resolution for concerns raised by members, clinic staff, or other stakeholders.
• Overseeing management of physical space needs (e.g., building management) or related concerns in partnership with the office manager.
• Providing and overseeing care for youth within our specialty care offerings (psychological testing, Anxiety & OCD clinic, Attention & Behavior clinic) and general outpatient care.
• Conducting diagnostic evaluations and psychological testing for common youth concerns, such as anxiety, depression, ADHD, behavioral issues, trauma, learning disorders, autism, and other similar presentations.
• Demonstrating strong knowledge of current clinical research and a commitment to staying updated on the latest empirical advancements.
• Demonstrating a clear understanding and deep commitment to ethical standards of care.
• Direct clinical care will not exceed 50% of the role and will reduce over time as the clinic grows.
• Partnering with our Marketing and Client Success teams to build and nourish relationships with key stakeholders (e.g., hospitals, pediatrician groups, payors, and schools).
• Organizing and leading community engagement efforts (e.g., informational/psychoeducational speaking engagements at schools or other medical offices) in collaboration with Brightline’s corporate partners.
• Overseeing community engagement efforts led by other members of the clinic staff.

Preferred Qualifications

• Previous experience with startup environments and building teams and systems from the beginning strongly preferred
• Experience in a high-growth, multi-site healthcare environment strongly preferred