Client Technical Support Specialist

Company	Benevity
Location	Toronto, ON, Canada, Calgary, AB, Canada
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Junior

1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity
Strong analytical skills to understand and articulate both client needs and solutions
Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner
Critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and Benevity’s offerings
Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management
High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment
Proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance
Motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights

Act as the primary contact for enterprise clients needing technical support with Benevity’s software, including troubleshooting, configurations, and optimizing features
Assist clients through intricate technical setups, ensuring smooth integration of Benevity’s products into their existing systems and workflows
Perform detailed analysis of client issues to pinpoint underlying causes and collaborate with internal teams to develop and implement effective resolutions
Provide proactive recommendations on system configurations and enhancements to boost client program success and operational efficiency
Keep thorough records of client interactions, technical issues, and resolutions to enhance the collective knowledge base for future support
Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs