Client Support Technician

2+ years’ experience in troubleshooting and resolving issues related to network-attached client systems and software. A Bachelor’s degree can be considered in lieu of some of the required years’ of experience.
Experience focusing on Windows x86 based laptop and desktop hardware and software.
Knowledge of Windows for the workstation.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Demonstrated knowledge of deploying computer hardware and software.
Demonstrated knowledge of a range of diagnostic utilities.
Demonstrated experience providing Service Level Agreements and Deskside Support deliverables.
Demonstrated knowledge of Windows 11, Office365, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Working knowledge of IT Infrastructure Library and IT Service Management frameworks.
Must have one of the following certifications: A+, Network+, CCNA-Security, CND, SSCP, Security +
Shift adjustments or on-call support may be required to support operational service outages or to meet contractual service level performance requirements.
Must be available to report onsite to DCAA Headquarters at Ft. Belvoir, VA, full-time 5 days per week.
Must be a U.S. citizen and be able to obtain a Secret Security clearance.

Provide end user device support to include all aspects to resolve customer incidents including, but not limited to; installing, connecting, troubleshooting, repairing, and deploying laptop/desktop hardware and all networked and non-network peripherals and software.
Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.
Technicians must utilize a wide range of tools to address issues, to install or reinstall software if authorized and required. If incidents cannot be resolved remotely, onsite (at employees’ office location) support will be required.
Support responsibilities include software installation, and configurations.
Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
Provide integration, testing, evaluation, configuration control, and administration of laptop/desktop systems hardware and software; perform integration and standardization of desktop hardware and software as required.
Perform new hardware and software testing with government approved test methods and report results to the Government.