Client Support Specialist
| Company | Ministry Brands |
|---|---|
| Location | Tampa, FL, USA, Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience in customer service, support, or other customer-facing roles
- High school diploma or an equivalent combination of education and experience
- Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrated ability to learn and understand ticketing software applications
- Excellent verbal and written communication, organization, and follow up skills
- Ability to work effectively and accurately within a fast-paced, deadline-driven environment
Responsibilities
- Provide user support to improve the experience of customers and/or end-users of their assigned product.
- Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
- Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
- Collaborate with team members to provide resolutions to customer inquiries
- Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
- Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
- Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.
Preferred Qualifications
-
No preferred qualifications provided.