Client Support Specialist
| Company | Intercontinental Exchange |
|---|---|
| Location | Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree required
- Basic knowledge of the Financial Services industry
- Able to learn quickly
- Organized and multi-task
- Problem solving skills
- Critical thinking
- Team player
- Technical skills
- Ability to work under pressure
- Effective listening, verbal and written communication skills
- Experience in a professional work environment
- Positive attitude and deep customer service orientation
- Must be able to work flexible shifts between 8:00 AM and 6:00 PM to ensure proper coverage
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
- Research and respond to client queries, via email and phone, in a professional manner, while taking great care to keep client informed of action being taken
- Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
- Analyze valuation disputes and discrepancies, and troubleshoot technical issues
- Use multiple types of tools and systems to conduct analysis
- Problem solving and troubleshooting
- Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
- Identify trends to address with the client or internally to improve client experience and workflow
- Communicate with colleagues to maximize efficiencies
- Tracking client questions and issues
Preferred Qualifications
-
No preferred qualifications provided.