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Client Support Manager – Home Improvement
| Company | Goodleap |
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| Location | Bentonville, AR, USA |
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| Salary | $21 – $21 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Ability to multitask
- Work independently and collaboratively
- Effectively interact with high profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Excellent problem-solving abilities
- Ability to work well under pressure and manage multiple priorities effectively
- Flexibility to adapt to changing priorities and business needs
- Time management
Responsibilities
- Provide our customers with world-class customer service
- Be a supportive and collaborative partner our installers can rely on
- Communicating with installers regarding past, present and future projects
- Strategically partner with installers on ways to improve the customer experience
- Act as the primary point of contact for escalated client issues, ensuring timely resolutions
- Help resolve any questions or concerns our existing customers may have
- Develop a comprehensive knowledge of GoodLeap products and attributes
- Effectively managing a pipeline of projects to completion
- Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
- Conducting monthly partner due diligence checks regarding Home Improvement Projects
- Ability to analyze data and spot trends
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Provide timely and effective support to clients via email, phone, and chat
- Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Preferred Qualifications
- Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
