Client Support Coordinator

Client Support Coordinator

Requirements

• 3 years of experience in related customer support field.
• Highly customer focused, motivated and outcome driven.
• Exceptional communication and problem-solving skills.
• Ability to multitask and respond positively to new and unusual situations.
• Strong Excel and PowerPoint abilities.
• Strong knowledge of Windows based systems and applications.

Responsibilities

• Entering new lab orders into front end systems.
• Receive, respond to and triage client inquiries in a timely and accurate manner.
• Answer phone calls, emails and faxes.
• Daily communication and interaction with clients to provide case updates.
• Facilitate client and case specific special handling scenarios.
• Partner with team to support work flow including order entry, report delivery and information requests.
• Log cases in CRM tool for tracking and management.
• Participate in cross-functional projects as assigned.
• Contribute to and support ongoing customer improvement initiatives.
• Proactively identify and address potential areas of concern.
• Communicate with management regarding potential issues and address customer pain points.
• Contributes to a culture of continuous improvement to ensure customer satisfaction.

Preferred Qualifications

• B.A./B.S. or equivalent years of experience
• Experience in the oncology field