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Client Support Associate
| Company | Santander |
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| Location | Rhode Island, USA |
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| Salary | $56250 – $92500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s Degree or equivalent work experience – Required.
- 5+ Years Customer service, Business process, or Project Management experience – Required.
- 3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) – Required.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Ability to identify and resolve exceptions and to interpret data.
- Proven customer service/relations skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to work well with all levels of management and internal departments.
- Well organized, detail oriented and exceptional problem solving and follow-through skills.
- Knowledge of bank products, procedures and customer service.
- Must be knowledgeable in lending regulations.
- Must be able to work independently, prioritize projects, and follow through on deadlines.
- Strong analytical and problems solving skills.
Responsibilities
- Ensures highest quality of client satisfaction by responding to clients on general inquiries.
- Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
- Inputs trades and audit appropriately.
- Proactively offers creative solutions and always find ways to improve or enhance the client experience.
- Participate and sometimes lead projects as needed.
- Adheres to process standards and documented procedures.
- Provides subject matter expertise to more junior staff.
Preferred Qualifications
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
