Client Success Specialist

At least 1+ years of experience in a B2B, client-facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
A desire to grow in sales, sales operations, account management, or similar functions
Willingness to learn and to be coachable
Must be diligent, a hard-worker and only willing to accept the best for yourself and your customers
Must be located in Miami, FL

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Identifying new sales opportunities through product adoption and location expansion
Identify opportunities and recognize additional revenue potential
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
CRM experience (Salesforce experience a plus); Google Suite