Client Success Specialist

Experience with hospitality software
At least 1-2 years of experience in Customer Success / Account Management
Experience in the hospitality industry
Strong tech knowledge / Eager to learn about software
Data analysis skills: Be able to analyze data to track customer progress and identify areas for improvement
Proficiency in another language is welcomed

Account Management: set up, onboarding, proactive follow-up, and nurture relationship with current clients
Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients
Analysis and suggestion of new initiatives for hotels to help improve direct bookings
Monitor hotel results and data tracking to help hotels make better decisions
Receive and process client feedback to improve the product
Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies
Regular involvement with the team meetings and team projects to bring and share good practices with all team members
Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world

Excellent communication and presentations skills
Problem-solving skills
Customer-focused
Able to work with a high degree of autonomy
Hands-on attitude and sense of initiative
Fun to work with
Desire to work in a team-based, fast-paced, international environment where you will need to embrace different cultures, nationalities and languages