Client Success Specialist
| Company | Uber |
|---|---|
| Location | Miami, FL, USA, Jacksonville, FL, USA |
| Salary | $21.88 – $22.96 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- At least 1 year of professional experience in Account Management, Business Development, Marketing, Operations, or similar functions
- Data-driven decision-making mentality and sound commercial judgment
- Strong motivation and passion to work with top restaurants and build a business together
- Travel into Jacksonville once a month
Responsibilities
- Drive our business performance in your assigned portfolio by focusing on improving the experience for restaurants, delivery partners, and consumers using our platform
- Ensure we have the best restaurant offering and optimize their operational performance
- Identify and initiate new partnership opportunities in your city
- Foster deep relationships with top restaurant partners, identifying and acting on opportunities to take their delivery business to the next level
- Drive on-the-ground knowledge and context about the city you operate into the wider Uber Eats team
- Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
- Act as an ambassador of Uber Eats mission, brand, and product
Preferred Qualifications
- Capable to run analysis and/or understand data and transform it into relevant insights
- Outstanding listening, communication, and organizational skills
- Effective at operating under pressure and meeting tight deadlines
- Highly autonomous – able to work with minimal oversight
- Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
- Bilingual in Spanish and English is a plus