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Client Success Specialist
| Company | Uber |
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| Location | Miami, FL, USA |
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| Salary | $21.88 – $22.96 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- At least 1 year of experience in sales, operations, account management, or similar functions
Responsibilities
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Preferred Qualifications
- Outstanding work ethic and attention to detail
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Proficiency in Salesforce and Excel
