Client Success Specialist

Proficiency in Mandarin
At least 1+ years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and/or annual goals (quota)
Outstanding work ethic, attention to detail and curiosity
Ability to clearly frame a value proposition and build a business case by asking the right questions
Persistence and influence to overcome objections and gain commitment from clients
Effective internal and external communication
Proficiency in Salesforce and Google Sheets/Excel
This position is hybrid and requires 50% of time in office
Must be available to travel locally to restaurant partners at given times during the month
Be willing to get creative, have fun, and hold yourself accountable

Manage and grow a book of business that consists of the highest value local restaurant brands in Maryland and Virginia, both Mandarin and English speaking
Educate the merchants on the value of in-app marketing, ads, and other product offerings
Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
Maintain merchant retention and facilitate brand expansion
Develop a strong Uber-first mindset to achieve both personal KPIs and business goals
Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points
Act as an ambassador of Uber Eats’ mission, brand, and product

Experience dealing with integration/POS related issues
Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
Experience in handling Quarterly Business Reviews and upselling services/ products
Proficiency in Salesforce and Google Sheets/Excel
Experience in the restaurant industry is certainly a plus!