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Client Success Manager II
| Company | Luxury Presence |
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| Location | Austin, TX, USA |
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| Salary | $70000 – $75000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 2+ years experience in software implementation, media agency campaign execution, or creative operations
- 2+ years experience in Client Management, Account Management, or related role
- Working knowledge of SEO, Social, Content and/or Paid Media
- A track record of results-oriented success built on data and analytics
- Prior success as a result of your innovation
- Previous success working in fast-pace, high-volume environments and delivering every time
- Previous experience with platforms like Squarespace, Shopify, WordPress etc.
- Enthusiasm, competitive spirit, friendly and sunny disposition
- An interest in the real estate industry (a passion is a plus)
Responsibilities
- Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
- Project Management, as you’ll manage implementation and ongoing campaigns
- Collaborating, working across departments to clearly communicate deadlines and expectations
- Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
- Managing a large portfolio of clients (up to $3M in ARR)
- Expanding revenue
- Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
- Results-oriented work. Serving clients’ interests is always top of mind
- Anticipating and understanding client vision, translating them into actionable next steps
- Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
- Identifying problems and proposing solutions
Preferred Qualifications
No preferred qualifications provided.
