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Client Success Advocate
| Company | FRONTSTEPS |
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| Location | Springfield, OR, USA |
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| Salary | $24.03 – $27 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- BA/BS or equivalent work experience preferred
- 1‑3 yrs in customer success or account management
- Excellent phone presence and written communication skills; comfortable spending extended time on calls
- Demonstrated success reducing churn and driving long‑term client retention
- Proven dependability and strong work ethic
- Infectious energy and an outgoing, service‑oriented demeanor
- Unshakable customer‑first mindset
Responsibilities
- Set clear expectations, train clients on IDX and marketing features, and drive early adoption.
- Schedule regular check‑ins, share best practices, and spot upsell or renewal opportunities.
- Surface feedback to Product and Engineering; partner with Marketing on case studies and success stories.
- Track usage, satisfaction, and churn‑risk indicators; create action plans where needed.
- Work closely with Sales, Support, and Product teams to give clients a seamless experience.
- Performs other duties as requested by management.
Preferred Qualifications
- Experience with real‑estate tech, SaaS, or IDX platforms (preferred)
- Familiarity with CRMs such as Salesforce (preferred)
- Knowledge of real‑estate industry (preferred)
- Familiarity with WordPress and Wix website builders (preferred)
- Exposure to Braze or other engagement tools (preferred)
