Client Solution Advisor – Merchant Services
| Company | PNC Financial Services |
|---|---|
| Location | Pennsylvania, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum of 2+ years of experience supporting/servicing Merchant Services relationships
- Demonstrate appropriate knowledge, skills, and abilities for the role
- Typically require a university/college degree or a comparable combination of education, job specific certification(s), and experience
Responsibilities
- Implements complex new products and services for clients
- Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management
- Provides sales or consultative support to prospects or clients in select deals
- Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities
- Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services
- Acts as a project manager and coordinates the implementation work done by others
- Analyzes, assesses and documents client requirements
- Identifies customization needs and works with service partners to decision/implement
- Manages multiple complex implementations simultaneously
- Facilitates/coordinates internal and external stakeholder meetings
- Creates and maintains project documentation
- Creates/delivers reporting on progress
- Serves as an escalation point and independently resolves challenges regarding implementation and production support issues
- Identifies and drives development of necessary solutions
- Ensures positive ongoing client experiences
- Serves as team subject matter expert
- Coaches staff, Sales, and/or client when needed
- Leads team communications and meetings
- Performs workflow coordination
- Participates in special projects and initiatives
- May develop and maintain training materials and provide training to service partners and clients
Preferred Qualifications
- Business Decisions
- Client Counseling
- Client Relationship Building
- Competitive Advantages
- Customer Experience (CX)
- Personal Initiative
- Relationship Management
- Results-Oriented
- Customer Relationship Management Applications
- Customer Support Policies
- Standards and Procedures
- Decision Making and Critical Thinking
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Problem Management Process
- Process Management
- Sales Support and Administration