Client Solution Advisor

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Implements complex new products and services for clients.
Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management.
Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities.
Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
Acts as a project manager and coordinates the implementation work done by others.
Analyzes, assesses and documents client requirements.
May identify customization needs, and work with service partners to decision/implement.
Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress.
Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client.
Identifies and drives development of necessary solutions.
Ensures positive ongoing client experiences.
Serves as team subject matter expert.
Coaches staff, Sales, and/or client when needed.
Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives.
May develop and maintain training materials and provide training to service partners and clients.