Client Software Specialist

3+ years of experience in a client facing environment, with proven ability to produce positive results
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Expertly address challenging questions while providing answers that are quick and easy to understand
Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issues
Demonstrate proficiency using Microsoft Office products, including Excel
Bachelors Degree OR equivalent years of experience

Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
Leverage deep understanding of Employee Navigator’s products and services to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products
Provide the first line of support for our customer base via email, phone or our support forum
Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
Serve as an experienced consultant to customers supporting Employee Navigator’s complex products/technologies
Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
Conduct webinar training sessions
Work with general direction to resolve issues and provide solutions, with guidance in complex situations