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Client Services Supervisor – Arenas and Stadiums – Axs
| Company | AEG |
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| Location | Los Angeles, CA, USA |
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| Salary | $23.17 – $31.25 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years Working in live event ticketing and event programming experience
- Problem-solving and decision-making skills in a high-pressure environment
- Ability to balance day-to-day and multitask across multiple clients
- Committed to collaboration and teamwork
- Proficiency with Microsoft Office including Word, Excel, and Outlook
- Ability to lead mentor, and coach a team
Responsibilities
- Assists with event and promotion configuration for full-service clients.
- Facilitates the sharing of best practices, offering advice on event and promotion configuration.
- Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
- Acts as an expert on all products/services, remaining current with all new releases.
- Responds to support and services requests from client/venue.
- Troubleshoots and resolves or escalates technical support issues.
- Tracks and reports all client interactions to ensure consistent, high-quality service.
- Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.
Preferred Qualifications
No preferred qualifications provided.
