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Client Services Specialist – Sports and Subscriptions – Axs
| Company | AEG |
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| Location | Los Angeles, CA, USA |
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| Salary | $24 – $24 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- 2-4 years Live event ticketing and event programming experience
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- Proficiency with Microsoft Office including Word, Excel, and Outlook
- Proven ability to quickly master new end-user software applications
- Demonstrated written and verbal communication skills
- Ability to provide service in a fast-paced, high-pressure environment
- Ability to successfully handle multiple priorities and complete tasks in a timely manner
Responsibilities
- Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
- Develops expertise on all products/services, remaining current with all new releases.
- Responds to support and service requests from client/venue.
- Facilitates the sharing of best practices, offering advice on event and promotion configuration.
- Tracks and reports all client interactions to ensure consistent, high-quality service.
- Troubleshoots and resolves or escalates technical support issues.
- Assists with event and promotion configuration for full-service clients.
Preferred Qualifications
- Experience with Ticket Operations for a Sporting team
