Client Services Lead Engineer

Bachelor’s degree in Computer Science, Information Technology, or equivalent.
5-6+ years of experience in desktop support or a similar role.
Proven desktop support experience in Windows and/or macOS environments working independently with minimal guidance and solving complex problems.
Strong knowledge of networking principles and configurations.
Familiarity with standard office software, email clients, antivirus, and backup software.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong time management skills.
Willingness to adapt to new technologies and changes in IT infrastructure.
Ability to work effectively in a team environment and collaborate with other departments.
Resource for colleagues with less experience.

Install, configure, and maintain desktop computers, laptops, peripherals (e.g., printers, scanners), and software applications according to company standards and guidelines.
Provide technical support to end-users, diagnosing and resolving hardware, software, and network issues.
Assist in troubleshooting issues related to the local area network (LAN), WiFi, and other networking problems affecting desktop environments.
Perform regular updates and maintenance tasks to ensure that all systems are running the latest and most secure software versions.
Monitor system performance and ensure systems are operating optimally.
Proactively research and recommend new technology solutions that streamline operations and enhance user interactions with IT systems.
Familiarity with security tools and policies to protect systems from malware, viruses, and unauthorized access.
Educate users on computer security, backup procedures, and the use of firewalls and encryption.
Maintain an inventory of all hardware and software assets.
Control software licenses and ensure compliance with licensing agreements.
Provide training to users on the operation of new hardware and software.
Create and maintain documentation on IT processes, system configurations, and troubleshooting guides.
Participate in IT projects, such as system upgrades, deployments, and migrations.
Coordinate with vendors and other IT personnel to deliver projects within timelines and budgets.