Client Services Enablement Manager

3+ years of experience in Client Services, Learning & Development, Program Management with a strong training component, or a Client Success enablement role.
Deep understanding of Client Services functions (e.g., delivery, client management, reporting, consulting).
Experience in coaching frameworks, knowledge retention strategies, and scalable enablement infrastructures.
Ability to work independently while collaborating cross-functionally.
Strong written and verbal communication skills.
Impeccable attention to detail and superior organizational skills.

Own and optimize the Digital Strategy Manager (DSM) certification program, ensuring Client Services team members are fully equipped to drive client success.
Design and launch onboarding programs to accelerate ramp time for new CS team members.
Develop ongoing training and enablement programs to enhance the CS team’s ability to drive measurable client impact.
Partner with Client Services leadership to align enablement efforts with business priorities and evolving client needs.
Collaborate with CS Operations to drive key operational initiatives.
Leverage data and analytics to assess the effectiveness of enablement initiatives and continuously optimize training programs.
Collaborate with Product, Marketing, and Sales teams to ensure enablement materials are aligned with the latest product updates and client needs.
Support change management initiatives as Applecart scales the Client Services organization.
Establish feedback mechanisms to continuously gather insights from the CS team and refine enablement strategies accordingly.

Experience with Seismic, Gong, Confluence, or similar enablement tools is a plus.
Comfortable in a fast-paced, high-growth environment where enablement is being built from the ground up.