Client Service Specialist - Scheduler

Client Service Specialist – Scheduler

High School Diploma, or GED
Minimum of three (3) years general office experience
Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
Proven experience in data entry
Above-average typing skills (50-60 WPM)
Professional written and verbal communication skills both internal and external
Above-average knowledge of word processing tools, spreadsheets such as MS Office, Word, Excel. Knowledge of construction management and contractor scheduling software a plus
General construction knowledge a plus
Ability to perform data entry in multiple forms of software, manage multiple transactions a day and think quickly to provide real-time solutions to issues as they arise
Excellent customer service skills via phone and email
Excellent attention to detail is a must
Accountability – Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
Time Management – Ability to manage and prioritize multiple projects and deadlines
Communication – Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
Teamwork – Works well with others, offers assistance, and collaborates
Flexibility – Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure

Analyze and monitor information from the operation software of the client(s) daily.
Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
Effectively scheduling visits while following procedure.
Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
Track information relating to field inspections and any issues that arise.
Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
Other duties as assigned.

No preferred qualifications provided.