Client Service Specialist
| Company | CoStar Group |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Bachelor’s Degree from an accredited, not-for-profit University or College
- A track record of commitment to prior employers
- 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
- Ability to work rotating weekends and holidays
- A strong interest (or experience) in real estate.
Responsibilities
- Demonstrated a strong customer focus rooted in empathy toward the customer
- Communicate effectively with peers, management, and customers
- Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
- Be the person who delivers first time resolution with quality and professionalism
- Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
- Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
- Support sales colleagues to ensure the highest standard of customer service is maintained
- Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
- Develop a strong understanding of CoStar Group technology, tools and products
- Meet and exceed customer and Costar’s expectations
Preferred Qualifications
- Confident personality with the ability to communicate effectively with both internal and external stakeholders
- Fluent in both written and spoken Spanish and English
- Ability to plan and organize workload in a fast-paced environment
- Ability to act on own initiative and work successfully alone and as part of a team
- Ability to adapt quickly in a technology led environment
- Proficiency in MS Office
- Be very Team and Quality Service oriented
- Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
- A strong sense of responsibility to the customer and aren’t satisfied until they are delighted.
- Ability to deliver results while working to deadlines under pressure.
- An upbeat, positive attitude.
- Ability to be flexible and adapt to changing situations at a high growth company.