Client Service Representative

Client Service Representative

Requirements

• High School diploma or equivalency.
• Minimum of two (2) years data entry or customer service experience. Mortgage insurance experience is preferred.
• Property and Casualty license or obtain within ninety (90) days from date of employment.
• Excellent organizational and analytical skills.
• Possess excellent written and verbal communication skills.
• Able to operate basic office equipment including a 10 key calculator by touch.
• Able to type at least 45 WPM accurately and must be proficient in word processing.
• Bilingual preferred.

Responsibilities

• Takes and returns inbound calls reviewing stated above information.
• Refers complex questions, problems or homeowner complaints promptly and accurately to the appropriate resources to ensure customer and client satisfaction.
• Works hand in hand with internal Agents, Customers and our Carrier.
• Responsible for entering policy information into our system, processing any policies, endorsements, and cancellations.
• Corresponds with customers on any information and works on reports when needed.
• Answers service and sales calls through our que.
• Works the scanned mail, and works with accounting to review any premium received.

Preferred Qualifications

• Mortgage insurance experience is preferred.
• Bilingual preferred.