Client Service Representative
| Company | LabCorp |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $15 – $31.6 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED equivalent required
- Associate’s degree or higher is highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry experience, such as a physician’s office or a hospital, is a plus
- Knowledge of Microsoft Office suite is required
- Experience with Salesforce.com and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
- Physical proximity to Phoenix, AZ that allows periodic visits to the laboratory is preferred
Responsibilities
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp’s products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Preferred Qualifications
- Experience in the healthcare industry, such as a physician’s office or a hospital is a plus
- Experience with Salesforce.com and/or Laboratory Information Systems is preferred
- Bilingual in English and Spanish highly desirable
- Physical proximity to Phoenix, AZ that allows periodic visits to the laboratory is preferred