Client Service Associate
| Company | JP Morgan Chase |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum of 2 years of experience or equivalent expertise in managing client relationships and/or internal stakeholders
- Demonstrated experience in applying innovative techniques for process improvement, with a focus on enhancing operational efficiency and resilience
- Proven ability to establish and maintain productive relationships with internal stakeholders, with a track record of driving mutually beneficial outcomes
- Experience in leveraging data and tech literacy to collaborate with Technology and Business teams, particularly in the implementation of new technology
- Experience in managing projects, including planning, execution, and addressing concerns with sponsors and impacted parties
- Advanced analytical and problem solving skills, with the ability to assess situations and develop effective solutions
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a focus on reviewing Data, reports, and creating presentations to support client service activities
Responsibilities
- Manage client relationships, addressing issues that arise with our treasury and cash management products and services, ensuring client satisfaction and retention
- Apply innovative techniques to enhance the efficiency and resilience of our operating platform, contributing to the continuous improvement of our services
- Establish and maintain productive relationships with internal stakeholders, to drive mutually beneficial outcomes and adjusting approach based on needs and circumstances
- Leverage data and tech literacy to collaborate with Technology and Business teams, assisting in the implementation of new technology to create a competitive advantage
- Participate in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties, ensuring project objectives are met
Preferred Qualifications
- Mentor team members to enhance their skills and foster a collaborative service environment
- Engage in strategic planning to align client services with organizational goals and client needs
- Collaborate with cross-functional teams to ensure seamless client service operations
- Build and maintain strong client relationships to support long-term business success
- Experience in managing projects, including planning, execution, and addressing concerns with sponsors and impacted parties
- Bachelor’s degree and/or equivalent work experience