Client Service Associate
| Company | Alphabe Insight |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred
- 1+ years of experience in customer service or client-facing roles
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to work in a fast-paced, team-oriented environment
Responsibilities
- Serve as the primary liaison between clients and internal departments
- Respond promptly and professionally to client inquiries via phone, email, and in-person
- Maintain accurate records of client interactions and service requests
- Resolve service issues and escalate complex matters to the appropriate team
- Ensure client satisfaction through timely follow-ups and ongoing support
- Collaborate with team members to improve service delivery and client engagement
Preferred Qualifications
- associate or bachelor’s degree preferred