Client Service Associate
| Company | Alphabe Insight |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate or Bachelor’s degree in Business, Communications, or a related field preferred.
- 1–3 years of experience in client service, account management, or customer support.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office Suite and CRM tools.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Attention to detail and a commitment to quality.
Responsibilities
- Serve as the primary liaison for assigned client accounts.
- Respond to client inquiries and concerns promptly and professionally.
- Coordinate with internal departments to ensure service delivery meets client expectations.
- Monitor account performance and ensure compliance with client requirements.
- Identify opportunities to enhance client satisfaction and drive retention.
- Prepare and maintain accurate client records and reports.
- Assist in onboarding new clients and setting up service processes.
Preferred Qualifications
-
No preferred qualifications provided.