Client Relations Specialist – Legal
| Company | RELX |
|---|---|
| Location | Pennsylvania, USA, Oregon, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Nevada, USA, Arizona, USA, North Carolina, USA, Ohio, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | JD |
| Experience Level | Junior, Mid Level |
Requirements
- Be able to work independently and as a team player while using professional judgment
- Write clearly and concisely
- Experience in a professional environment
- Experience as attorney or in the legal field is required for this job
- Experience handling stressful situations with patience and flexibility
- Possess time management skills; ability to multi-task
- Possess excellent customer-focus skills
- Strong communication and interpersonal skills
- Experience in Microsoft Office, Google Apps
- Experience working in a legal library or in a research role
- Experience with legal research tools
- Familiarity with customer support processes and software
- Experience in writing knowledge base articles, tutorial video production, or learning management systems
- Skill with data analysis (gain insight into our customer support performance metrics and customer feedback)
Responsibilities
- Assisting users with all levels of questions ranging from basic product question to complex legal inquiries
- Becoming an expert user of Lex Machina and providing guidance and training to users
- Providing solutions to ensure client satisfaction primarily via email, with some live chat, and occasionally by telephone
- Covering various support channels through close of business Pacific Time
- Acting as a voice-of-the-customer to the Product Engineering Team
- Escalating product bugs or data issues to the appropriate teams
- Gathering and reporting on user insights, customer service trends, and product development suggestions and collaborating with internal teams to address feedback
- Conducting occasional customer trainings on Lex Machina’s basics
Preferred Qualifications
-
No preferred qualifications provided.