Client Manager
| Company | Global Payments |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree
- Relevant Experience or Degree in: Bachelor’s degree or the equivalent of training and experience
- Typically Minimum 2 Years Relevant Exp
- Includes consulting with clients to meet business needs
Responsibilities
- Continues education of the industry, system, module and product, and uses that information to inform the client.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
- Builds client relationships through accurate and timely communication.
- Interprets basic technical client issues and project requests.
- Develops functional requirements and specifications to support client customization or system changes.
Preferred Qualifications
- Typically Minimum 4 Years Relevant Exp
- In the credit card industry