Client Intelligence Manager
| Company | Holland & Knight |
|---|---|
| Location | Boston, MA, USA, Orlando, FL, USA, Houston, TX, USA, Nashville, TN, USA, Washington, DC, USA, Austin, TX, USA, Stamford, CT, USA, Miami, FL, USA, Birmingham, AL, USA, Dallas, TX, USA, Philadelphia, PA, USA, West Palm Beach, FL, USA, Richmond, VA, USA, Chicago, IL, USA, Tallahassee, FL, USA, Charlotte, NC, USA, Fort Lauderdale, FL, USA, Brandon, FL, USA, New York, NY, USA, Chattanooga, TN, USA, Jacksonville, FL, USA, Vienna, VA, USA, Atlanta, GA, USA |
| Salary | $128000 – $208800 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Excellent dashboard design, analytics, and data visualization skills
- Excellent Microsoft cloud product suite experience
- Excellent experience in people management skills
- Excellent written and verbal communication skills
- Excellent organizational, teamwork, customer service and critical thinking skills required
- Familiarity with generative AI tools and capabilities
- Bachelor’s degree in relevant field
- 7+ years’ experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function
- 3+ years’ experience managing and leading intelligence teams
- Excellent proficiency in business intelligence, application development, and data visualization
- Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards
- Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools
- Deep understanding of law firm structure and business practices, as well as practice-specific terminology
- Experience working with a broad array of legal practices including transactional, litigation, and regulatory
- Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications
- Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts
- Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions
- Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors
- Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs
- Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm
- Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities
Responsibilities
- Oversee the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities
- Oversee the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve
- Conceptualize, plan, execute and maintain complex analyses supporting strategic firm initiatives, delivered as dashboards and other AI-enabled solutions
- Lead an analytics team that develops highly visual firm dashboards that automate reporting for business development information and operational needs
- Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes
- Evaluates new data resources, technologies, and processes for teams throughout the firm
- Develop and articulate use-cases with lawyers and operational professionals, assess those opportunities against the firm’s strategies for innovation, and prepare recommendations with department leadership to adopt and scale innovative solutions as appropriate
- Build cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes
- Provide technical leadership and strategic direction to align intelligence initiatives with business objectives
- Partner with IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements
- Work to establish COE and best practices for analytics and data dashboard and application design and development
- Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools
- Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training, onboarding, and user adoption programs and communications
- Special projects and duties as assigned
Preferred Qualifications
- Master’s or related coursework or certifications strongly preferred