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Client Experience Agent

Client Experience Agent

CompanyMetTel
LocationSalt Lake City, UT, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level

Requirements

  • High school Diploma
  • Bachelors’ Degree
  • Minimum of 3 years of Customer Service or Account Management
  • Knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point)

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Identify and take ownership of issues, escalate to supervisors as necessary
  • Provide product and service information to customers
  • Research required information using available systems and tools
  • Process orders, forms, and applications
  • Route calls to appropriate resources when necessary
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Other duties as assigned

Preferred Qualifications

    No preferred qualifications provided.