Client Engagement Specialist
| Company | Valon |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1-2 years of call center experience
- High school diploma or equivalent
- Strong oral communication skills
- Attention to detail
- Ability to collaborate with other business areas and team members
Responsibilities
- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services—with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we’re able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.
Preferred Qualifications
- Previous mortgage servicing experience