Client Director – Retail

Client Director – Retail

Requirements

• Current location in greater Portland, Oregon metro area
• 7+ years of experience in quota-carrying, Enterprise and/or Strategic client management, and aligning account strategies to revenue opportunities
• Past experience managing this strategic Retail client
• 2+ years of experience as a Strategic Client Director, Key Account Manager, Strategic Account Manager, or equivalent role with validated multi-million-dollar SaaS or PaaS solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software sales organizations)
• Experience consistently achieving or exceeding sales targets over career
• Experience leading large virtual, matrixed account teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Flexible to travel up to 50% (depending on geography/region) and visit the client’s offices on-site as frequently as needed for success and relationship

Responsibilities

• Provide strategic leadership to client(s)
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer’s strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients’ organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Preferred Qualifications

No preferred qualifications provided.