Client Delivery Advocate – Analyst
| Company | iCapital Network |
|---|---|
| Location | Jacksonville, FL, USA |
| Salary | $62000 – $67000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
- Excellent customer relations skills
- Foster and maintain effective relationships
- Proactively assess and act upon client and company needs
- Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
- Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
- Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
- Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors work
- Critical thinker that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbally
- Devotion to collaboration and ability to thrive in a team environment while working independently
Responsibilities
- Financial Reporting and Data Aggregation tools.
- Analyze and explain portfolio performance results.
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
- Analyze private equity and hedge fund statements for input into system.
- Consolidate data from multiple sources and custodians.
- Provide accurate and timely statements and data entry.
- Generate reports as needed.
- Work with clients and partners to resolve data issues.
- Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
- Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
- Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
- Establish operational effectiveness through the development, adoption of policies, procedures, and controls.
Preferred Qualifications
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No preferred qualifications provided.