Client Coordinator
Company | Ernest Packaging Solutions |
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Location | Fresno, CA, USA |
Salary | $20 – $24 |
Type | Full-Time |
Degrees | |
Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
- Strong clerical skills, including data entry and document organization
- Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized, self-starter, who is detail oriented
- Friendly, professional, helpful, and willing to participate in various company activities
Responsibilities
- Establish themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information
- Provide clients with additional product offerings aimed at strengthening their businesses
- Provide support to the clients within a Client Relationship Managers (CRMs) book of business
- Coordinate routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service
- Be trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division
Preferred Qualifications
- 2+ Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems