Client Consulting Analyst – Product and Digital Design

Client Consulting Analyst – Product and Digital Design

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Responsibilities

• Manage work streams within integrated teams of Product, Design, and Engineering in the development of client engagements and product co-creations, using a human-centered design mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
• Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
• Help design and facilitate client workshops through synthesizing insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
• Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
• Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
• Articulate the possibility, viability and feasibility of product recommendations
• Help to create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features in partnership with our clients
• Conduct in-depth market testing using various qualitative and quantitative research methods
• Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into ‘set plays’ of repeatable processes Visa can utilize with clients
• Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Interest in a data driven and/or business strategy role (eg consulting/investment banking)
• Experience in digital product development and management a plus. Specifically, experience in mobile, web and IoT application development and experience design
• Experience in payments or FinTech a plus
• Exposure to design thinking/human-centered design methodologies
• Experience and knowledge of Agile (Scrum) project methodology and practices a plus
• Must have a mindset that embraces creativity, optimism, ambiguity, and failing-fast
• Proven ability to work on complex and often ambiguous problems, to drive results
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops
• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time