Client Care Servicing Specialist - Premier Care

Client Care Servicing Specialist – Premier Care

High School diploma, or equivalent education and related training or experience
1-2 years’ experience working directly with customers/clients in a servicing capacity, either in retail, banking or call center or other servicing industries
Proficiency in computer applications (e.g., Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills, and ability to work efficiently across multiple platforms
Proficiency in written and verbal communications (including grammar and spelling)
Ability to adapt to change and work in a fast-paced environment.

1st Level Escalation POC for TCC & Branch Teammates that require operational authority limits, with empowerment to approve transactions up to $10,000.
Deliver care through exceptional client service and distinctive client experiences while providing support to both internal and external clients by executing on the Truist Purpose, Mission and Values.
Research and resolve client requests to Care Center, branches and other lines of business that require the application of multiple specialties (e.g., business care, card, loan servicing).
Implement a consultative approach to address client concerns by educating clients on bank products and services. Identify opportunities for banking solutions to fulfill both expressed and unexpressed client needs.
Educate and inform clients about self-service options available through various technologies to enhance their personal banking experience.
Adhere to all established policies, procedures, guidelines, regulations, and laws to safeguard both clients and Truist from unnecessary risk.

College degree
Prior experience working in a call center or high volume/fast-paced work environment.
Background in supported departments and/or products