Client Account Representative
| Company | Alphabe Insight |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven experience in customer service, account management, or related field
- Strong communication and problem-solving skills
- Ability to manage multiple accounts with attention to detail
- Proficient in Microsoft Office Suite and CRM platforms
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Professional, reliable, and capable of working independently or in a team setting
Responsibilities
- Serve as the main point of contact for assigned client accounts
- Build strong relationships with clients and understand their business needs
- Monitor and manage client satisfaction through consistent follow-up and support
- Coordinate with internal departments to ensure timely and accurate service delivery
- Identify opportunities to expand services or resolve issues proactively
- Maintain up-to-date records of client interactions and account information
- Assist with onboarding new clients and providing product/service guidance
Preferred Qualifications
- associate or bachelor’s degree preferred