Clerk

Clerk

Requirements

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• One (1) year of title experience at dealership or auction.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

Responsibilities

• Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
• Handle incoming calls from dealer representatives with title issues and/or questions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
• Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
• Receive by comparing the entire VIN number to AMS, MV50’s, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, ‘free and clear’ title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 – verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
• Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
• Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
• Process payments for dealers – count checks, money orders, cashier’s checks, and provide a receipt.
• Process check payments for dealers.
• Maintain knowledge of DMV laws and regulations as related to vehicle titles.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
• Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.

Preferred Qualifications

No preferred qualifications provided.