Clerical Associate

Clerical Associate

Requirements

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills.
• HS diploma preferred/GED preferred from an accredited school.

Responsibilities

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Handles all incoming communications and insures reliable, consistent coverage for phones.
• Proficient in signing patients up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health if possible.
• Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
• Coordinates and manages the expectations of all same day appointments.
• Confirms and follows up on all communication.
• Addresses and or follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
• Proficient in identifying copays and previous balances.
• Collects payments at time of services rendered.
• Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
• Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
• Works to maintain a work environment that is paperless, neat and clear of clutter.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross functional team quality improvement process.
• Maintains confidentiality in talking with patients, upholding policies and setting an example.

Preferred Qualifications

No preferred qualifications provided.