Claims Service Representative 1 – Total Salvage

Claims Service Representative 1 – Total Salvage

Requirements

• Four-year college degree or equivalent combination of education and experience required.
• Moderate computer literacy required.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants.
• Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve first and third-party claims.
• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
• Coordinate with internal and external departments as required.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationship by diversifying use of products and services. Provide sales leads to insurance, travel and other departments as appropriate.

Preferred Qualifications

• No prior claims experience required.
• General understanding of negligence desired.