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Claims Processor
| Company | Carrot Fertility |
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| Location | West Des Moines, IA, USA |
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| Salary | $56000 – $64000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelors degree
- 1-3 years of relevant work experience including customer service and claims processing experience
- Highly detail-oriented with superior multi-tasking skills
- Ability to work independently with little management or direction on routine duties or projects
- Exceptional verbal and written communication skills
- Strong problem-solving skills to analyze, troubleshoot and resolve issues
- Ability to empathetically support a diverse member population through all paths to parenthood
- An innovative spirit to push the boundaries of claims operations
Responsibilities
- Review incoming member out-of-pocket expenses and expenses incurred using the Carrot Card
- Collaborate with members of the Care team, Customer Success and Finance team to ensure an exceptional member experience
Preferred Qualifications
- Knowledgable with insurance regulations and industry best practices
- Experience working at a fast-growing tech company or digital health company
- Proficiency and comfort using business tools (e.g., Jira, Confluence, Zendesk, Airtable, G-Suite)
