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Claims Loss Reporting Specialist
| Company | AAA Club Alliance |
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| Location | Newport Beach, CA, USA |
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| Salary | $18.67 – $24.86 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3 years Call center customer service
- Demonstrated proficiency in customer service
- Successful completion of foundation training
- English language fluency
- Professional communication skills, both written and oral
- Proficiency in using Microsoft Office software, including Outlook and Word
- Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy
Responsibilities
- Answer incoming calls for the Claims business unit and/or make routine telephone calls
- Receive and accurately document first notice of loss calls
- Communicate and interact with a variety of individuals including insureds and claimants
- Provide members legendary service quality and claims accuracy
- Explain and evaluate benefits, coverages, and claims process involving glass claims
- Take overflow calls and answer low complexity claims related questions
- Communicates guidelines, service options and solutions to meet member expectations
- Demonstrate appropriate knowledge and use of the Claims systems
- Answer member requests for general membership information and/or refer to appropriate parties
Preferred Qualifications
No preferred qualifications provided.
